Privacy Policy

Welcome to Mahakal Residency. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our website or submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, permanent address, government ID details (Aadhaar, PAN, Passport), and emergency contact details.
• Booking Information: Room preferences, move-in/move-out dates, payment details, and rental history.
• Technical Information: IP address, browser type, device information, operating system, and pages visited on our website (via cookies and analytics tools).
• Communication Records: Emails, WhatsApp messages, phone call records, and inquiry form submissions.

2. How We Collect Information

• Directly from you when you fill out forms on our website, call us, or visit our property.
• Automatically through cookies and similar tracking technologies when you browse our website.
• Through third-party analytics services like Google Analytics to understand website usage.

3. How We Use Your Information

We use your information for the following lawful purposes:

• To process room bookings and manage resident registrations.
• To communicate with you regarding inquiries, confirmations, and service updates.
• To comply with legal obligations, including police verification and local municipal requirements.
• To improve our website, services, and customer experience.
• To send promotional offers and updates (only with your explicit consent).
• To prevent fraud and ensure the security of our premises and residents.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used for advertising and remarketing purposes with your consent.

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• Legal Compliance: With local police, municipal authorities, or government agencies as required by law for verification purposes.
• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., payment gateways, cloud storage), under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission on our website.
• Password-protected digital records with restricted access.
• Secure physical storage of documents at our registered office.
• Regular security audits and staff training on data protection.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Typically:

• Resident records are retained for 3 years after move-out for legal and accounting purposes.
• Inquiry records are retained for 12 months unless you request deletion earlier.
• Website analytics data is retained as per Google Analytics' default policies.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to legal obligations.
• Right to Object: Object to processing for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at info@mahakalresidency.com or call +91-XXXXXXXXXX.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will delete such information immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: info@mahakalresidency.com
• Phone: +91-XXXXXXXXXX
• Address: Mahakal Residency, Main Road, Near City Center, City, State - PIN

We will respond to your request within 7 business days.